RETURN POLICY

At NOON Qatar, we always want you to have the best possible experience when you shop online at www.noonnabalsy.com

Kindly note that we are NOT a usual cosmetic brand but a small human size size company that delivers handmade products therefore they sizes, shapes, colors, smells of the products may change form a season to another one. We are constantly dealing with people, small local suppliers/families mainly in Africa and Middle East. We cannot guaranty some conventional cosmetics profile because again we are not providing the usual cosmetic products you will find in cosmetics shops. By purchasing at NOON you are supporting local communities, a small business and approving a simple way of using slow ethical cosmetics.

We accept returns for unused items purchased on this website. We are unable to accept an item that has been opened, unless the product is damaged or defective. In case of damaged, defective or incorrect items, please contact us via email or phone at 00 974 66027543.

To process your return:

Item(s) must be returned to us, within 14 days of the delivery date. Products must be unopened and in their original packaging and in saleable condition, with all accessories and inserts.

Please ensure that the returned package is properly sealed and that the original packing list and completed returns form are included.

Items are to be returned at your own cost, unless they are defective or incorrect items.

REFUND POLICY

Refunds are made to the original form of payment within 14 days of the purchase/receipt date.

If a boxed Gift set is being returned, all products in the set must be returned.

Delivery costs are non-refundable.

If you have any questions regarding a return order, please call  on 00 974 66027543 or email us at noor@noonnabalsy.com. We will be happy to help you.

DELIVERY

Orders are prepared every Thursday and delivered accordingly to your preference. The driver will call you in order to agree on a day and delivery time. The delivery charges are a flat rate of 40/Qr within Doha city and 50/Qr in Al Khor and Wakra. In case of an urgent order kindly contact us to check our availability on  00 974 66027543.

Free delivery on orders over 500/Qr.

 

Thank you

Find us every Saturday at the Farmer's Market - Qatar Foundation , Doha , Qatar. Dismiss